Terms & Conditions

 Definitions:

"TWANGLING" is the trading name of Mike Hill
"Services" means any services provided by TWANGLING
"Products" means any products supplied by TWANGLING
"Buyer" means the client or customer
Formation of contract:

All goods and services sold/provided by TWANGLING are supplied subject to these conditions, which shall be the sole terms, and conditions of any sale or supply by TWANGLING to the buyer. No representative, agent or sales person has TWANGLING's authority to vary, amend or waive any of these conditions on behalf of TWANGLING and no amendment or addition to any of them shall be deemed to have been accepted unless accepted in writing by TWANGLING.
The buyer may not transfer its rights or obligations under this contract to any other person, firm or company.
TWANGLING may not change or add to any conditions unless it is reasonable to do so. 
Ownership, IPR, and Copyright:

TWANGLING retain all intellectual property rights and copyright unless otherwise stated in writing.
TWANGLING retain ownership of all goods until they have received payment in full. 
Charges:

TWANGLING reserve the right to alter costs, if reasonable to do so: The buyer will be notified before the work is completed. All charges are exclusive of VAT unless otherwise stated. 
Deposit and Staged payments:

On all projects with a total value of over £500 exclusive of VAT:
A 50% deposit is required prior to commencing the project, unless otherwise stated.
Where there is a filming element to the project:
A further 25% will be invoiced on completion of filming.
The remaining 25% will be invoiced on completion of the project.
Where there is not a filming element to the project: On all projects with a total value under £500 exclusive of VAT: Will be invoiced on completion.
All payment must be made by cheque or electronic transfer of the invoiced amount, to TWANGLING within 30 days of the invoice date.
Where a time frame not exceeding 6 months has been agreed at the outset of the project: TWANGLING reserve the right to charge for all work to date at the end of a six month period. 
Cancellation charges:

TWANGLING reserve the right to charge up to 100% of fees for crew time and expenses including refreshments where filming is cancelled within 48 hours of a shoot start time.
Where costs in either time or money have already been incurred, TWANGLING reserve the right to charge up to 100% of the original quoted price, if a quotation is accepted and subsequently cancelled by the buyer.
Please also note 'Liability' section 
Mileage:

This is normally charged at £0.45/mile. Any increases in mileage charges, for example through escalating fuel costs will be notified to the client.
Exception to the mileage rate is in force for hire cars where the cost of the hire plus fuel and any insurance will be charged. TWANGLING may chose to use a hire car if a special vehicle is required for filming or if the total cost of hiring plus fuel is less than the mileage charge. 
Car Parking:

Parking and other incidental costs such as tolls will be charged on at cost. 
Liability:

TWANGLING will not be liable for:
Any fault in their products caused by improper use.
Misuse of anything whatsoever by the buyer, their employees or agents.
Failure to provide service or product, caused by events outside their reasonable control.
TWANGLING cannot be held responsible for the impact of weather or other circumstances beyond the control of TWANGLING.
If filming is cancelled within 48 hours of a shoot due to circumstances beyond the control of TWANGLING the client will still be liable for the cost of the full days shoot.
Any loss or corruption of data, or damage to persons or property arising from the use of TWANGLING products or services.
TWANGLING shall not be liable for any delay in or failure to perform any of its obligations under the contract if the delay or failure is caused by circumstances outside the reasonable control of TWANGLING, and for any failure of any computer system, software or other equipment used by TWANGLING or any of its suppliers to operate correctly as a result of the approach or advent of any date prior to, during or after the year 2000 shall be regarded as being outside the reasonable control of TWANGLING.
TWANGLING shall under no circumstances be liable for any consequential loss (including loss of anticipated profits or third-party claims).
All recommendations and advice given by or on behalf of TWANGLING are given for guidance only. 
Couriers:

Will be charged at cost plus 10% to cover administration, handling and booking. 
Quotations:

Are valid for 30 days from the date on the quotation. While we make every effort to ensure they do not occur, errors and omissions are excepted. 
Excess baggage:

Where charged by an airline will be charged on at cost.